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Great article! This is a great place to build a tech enabled service company imo.

Take your standard big software development firm (CTSH) as an example. They have sophisticated client facing “partners” and senior engineers in market and outsource the low end development work to India. Replace that outsourced labor with software!

Lowe cost but more importantly a better product/service for customers because you lose all the communication issues between front end client facing people and delivery people (way more than language issues)

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